Token Transit - Severe degredation of all services – Incident details

All systems operational

Severe degredation of all services

Resolved
Major outage
Started 19 days agoLasted about 3 hours

Affected

Token Transit App

Major outage from 6:00 PM to 8:23 PM, Degraded performance from 8:23 PM to 8:38 PM, Operational from 8:38 PM to 9:25 PM

Ticketing API

Major outage from 6:00 PM to 8:23 PM, Degraded performance from 8:23 PM to 8:38 PM, Operational from 8:38 PM to 9:25 PM

Agency Administration Portal

Major outage from 6:00 PM to 8:23 PM, Degraded performance from 8:23 PM to 8:38 PM, Operational from 8:38 PM to 9:25 PM

Pass Distribution Programs

Major outage from 6:00 PM to 8:23 PM, Degraded performance from 8:23 PM to 8:38 PM, Operational from 8:38 PM to 9:25 PM

Third Party Platforms (ex: Transit App, Moovit, etc)

Major outage from 6:00 PM to 8:23 PM, Degraded performance from 8:23 PM to 8:38 PM, Operational from 8:38 PM to 9:25 PM

Updates
  • Resolved
    Resolved
    This incident has been resolved.
  • Monitoring
    Monitoring

    Our services have been restored. If you are still experiencing issues, please contact Support.

  • Identified
    Identified

    As Google Cloud Platform's services begin to be restored, we are regaining functionality of all Token Transit services. Actions on the platform may still be delayed, or failing.

  • Investigating
    Investigating
    We are experiencing an outage of our service provider, Google Cloud Platform. We are currently investigating.