tag:status.tokentransit.com,2005:/history Token Transit Status - Incident history 2026-09-01T15:39:04.558+00:00 Token Transit tag:status.tokentransit.com,2005:Incident/cmtiu1fyj0nn10wo15xmrjzh1 2026-09-01T15:39:04.558+00:00 2026-09-01T16:16:17.448+00:00 Token Transit Incident - Degraded Performance Across All Services Type: Incident

Duration: 1 hour and 36 minutes

Affected Components: Pass Distribution Programs, Third Party Platforms (ex: Transit App, Moovit, etc), Ticketing API, Agency Administration Portal, Token Transit App

Sep 1, 16:16:17 GMT+0
Identified - We have confirmed that this service impact is caused by a Google outage as detailed here: <https://status.cloud.google.com/incidents/J5ia5t9p3g9Q5Wi7r8Ev> We are continuing to monitor this outage and its impact on Token Transit. Users may continue to experience slow response or inability to complete an action in the Token Transit app and Agency Portal..

Sep 1, 17:15:03 GMT+0
Resolved - This incident has been resolved. Google Cloud services are now operational and Token Transit services are no longer impacted..

Sep 1, 15:39:04 GMT+0
Investigating - Token Transit services are experiencing degraded performance, which includes the Token Transit app and the Agency Portal. We are investigating and will send updates as soon as possible..

Sep 1, 15:59:07 GMT+0
Identified - We have identified a third-party platform outage that is degrading our services. We're monitoring this outage and will provide an update once we see our services restored..

]]> tag:status.tokentransit.com,2005:Incident/cmt1m2qdq0djq1apbnwqwdkvz 2026-08-20T02:00:00.000+00:00 2026-08-20T15:01:23.333+00:00 Agency portal home page (agency.tokentransit.com) unable to load Type: Incident

Duration: 1 day, 1 hour and 1 minute

Affected Components: Agency Administration Portal

Aug 20, 15:01:23 GMT+0
Resolved - [agency.tokentransit.com](http://agency.tokentransit.com) is now available again. We apologize for the inconvenience. If you encounter any issues with the agency portal, please reach out to [operations@tokentransit.com](mailto:operations@tokentransit.com).

Aug 20, 02:00:00 GMT+0
Identified - The home page of the agency portal ([agency.tokentransit.com](http://agency.tokentransit.com)) cannot be loaded. If you access the portal from your agency's direct url then you should be able to login: agency.tokentransit.com/YOUR\_AGENCY\_ID We are currently deploying a fix that will solve this problem. We expect the fix to be available in approximately 30 minutes. If you do not know your agency id, please reach out to [operations@tokentransit.com](mailto:operations@tokentransit.com) and our support team can provide it..

]]> tag:status.tokentransit.com,2005:Incident/cmq7zzr4o08ovqtvy1m7bxwou 2026-06-10T11:41:08.535+00:00 2026-06-10T11:41:08.535+00:00 Contactless EMV payments Type: Incident

Duration: 1 hour and 8 minutes

Affected Components: Ticketing API

Jun 10, 11:41:08 GMT+0
Investigating - Token Transit validators are currently failing to accept contactless EMV payments. We are currently investigating this incident..

Jun 10, 11:51:27 GMT+0
Identified - We've identified the issue and are working on a resolution..

Jun 10, 12:16:13 GMT+0
Monitoring - We have implemented a fix. Validators that are not able to accept cEMV payments may need to be rebooted - we're working on rebooting the affected validators manually..

Jun 10, 12:49:34 GMT+0
Resolved - We have rebooted all affected validators that were responsive. If your validators are still not showing Visa and Mastercard logos, please reboot them. .

]]> tag:status.tokentransit.com,2005:Incident/cmn7n202x0088fjikvtdf5kjx 2026-03-26T14:42:00.000+00:00 2026-03-26T14:42:00.000+00:00 Analytics are unavailable Type: Incident

Duration: 1 hour and 49 minutes

Affected Components: Agency Administration Portal

Mar 26, 14:42:00 GMT+0
Identified - Our analytics platform is currently unavailable. Analytics dashboards in the agency portal, as well as agency-specific custom dashboards, are not available. We are working to resolve this problem..

Mar 26, 16:31:29 GMT+0
Resolved - This incident has been resolved..

]]> tag:status.tokentransit.com,2005:Incident/cmljzp6r102uq2lb1qevehnet 2026-02-12T21:47:38.018+00:00 2026-02-12T21:57:22.095+00:00 Token Transit Website is Down Type: Incident

Duration: 10 minutes

Affected Components: Pass Distribution Programs

Feb 12, 21:57:22 GMT+0
Resolved - This incident has been resolved..

Feb 12, 22:00:03 GMT+0
Resolved - This incident has been resolved..

Feb 12, 21:47:38 GMT+0
Investigating - The main [www.tokentransit.com](http://www.tokentransit.com) site is currently down. We are investigating. The Token Transit API, including the Token Transit app, as well as third party integrations are continuing to function normally. Pass programs are hosted separately and are also functioning normally. There is no rider impact. .

Feb 12, 21:53:33 GMT+0
Monitoring - We implemented a fix and are currently waiting for it to propagate..

]]> tag:status.tokentransit.com,2005:Incident/cmevuk2xc003hsvxf2nnch3yg 2025-08-28T20:18:59.264+00:00 2025-08-28T20:18:59.264+00:00 Severe degredation of all services Type: Incident

Duration: 57 minutes

Affected Components: Pass Distribution Programs, Ticketing API, Agency Administration Portal, Token Transit App, Third Party Platforms (ex: Transit App, Moovit, etc)

Aug 28, 20:18:59 GMT+0
Investigating - We are currently investigating this incident..

Aug 28, 20:21:59 GMT+0
Identified - We are seeing heavily degraded performance across our services. We believe this may be related to a cloud provider outage. Operations will be slow and may fail to complete. We are continuing to investigate. .

Aug 28, 20:58:04 GMT+0
Identified - Services should be restored for most users. Some users may still see slow or degraded performance. We are continuing to monitor the situation..

Aug 28, 21:16:08 GMT+0
Resolved - This incident has been resolved..

]]> tag:status.tokentransit.com,2005:Incident/cmbtpb5yt00201446qotoksyt 2025-06-12T18:00:00.000+00:00 2025-06-12T18:00:00.000+00:00 Severe degredation of all services Type: Incident

Duration: 3 hours and 25 minutes

Affected Components: Ticketing API, Agency Administration Portal, Token Transit App, Third Party Platforms (ex: Transit App, Moovit, etc), Pass Distribution Programs

Jun 12, 18:00:00 GMT+0
Investigating - We are experiencing an outage of our service provider, Google Cloud Platform. We are currently investigating..

Jun 12, 20:23:03 GMT+0
Identified - As Google Cloud Platform's services begin to be restored, we are regaining functionality of all Token Transit services. Actions on the platform may still be delayed, or failing..

Jun 12, 20:38:05 GMT+0
Monitoring - Our services have been restored. If you are still experiencing issues, please contact Support..

Jun 12, 21:25:00 GMT+0
Resolved - This incident has been resolved..

]]> tag:status.tokentransit.com,2005:Incident/clwuxwjky4643biob1wccst6f 2024-05-03T20:16:00.000+00:00 2024-05-03T20:16:00.000+00:00 Major Outage Type: Incident

Duration: 1 hour and 4 minutes

Affected Components: Ticketing API, Pass Distribution Programs, Agency Administration Portal, Token Transit App, Third Party Platforms (ex: Transit App, Moovit, etc)

May 3, 20:16:00 GMT+0
Investigating - We are currently investigating this incident..

May 3, 21:20:00 GMT+0
Resolved - This incident has been resolved..

]]> tag:status.tokentransit.com,2005:Incident/clwuxzwlk7112bhn04lgyd0r3 2024-03-12T20:30:00.000+00:00 2024-03-12T22:40:00.000+00:00 Severely degraded service across all services Type: Incident

Duration: 2 hours and 10 minutes

Affected Components: Ticketing API, Pass Distribution Programs, Agency Administration Portal, Token Transit App

Mar 12, 22:40:00 GMT+0
Resolved - This incident has been resolved..

Mar 12, 20:30:00 GMT+0
Investigating - We are currently investigating this incident..

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