Token Transit Status - Incident history https://status.tokentransit.com Token Transit Tue, 1 Sep 2026 15:39:04 +0000 Token Transit Incident - Degraded Performance Across All Services Type: Incident Duration: 1 hour and 36 minutes Affected Components: Pass Distribution Programs, Third Party Platforms (ex: Transit App, Moovit, etc), Ticketing API, Agency Administration Portal, Token Transit App Sep 1, 16:16:17 GMT+0 - Identified - We have confirmed that this service impact is caused by a Google outage as detailed here: <https://status.cloud.google.com/incidents/J5ia5t9p3g9Q5Wi7r8Ev> We are continuing to monitor this outage and its impact on Token Transit. Users may continue to experience slow response or inability to complete an action in the Token Transit app and Agency Portal. Sep 1, 17:15:03 GMT+0 - Resolved - This incident has been resolved. Google Cloud services are now operational and Token Transit services are no longer impacted. Sep 1, 15:39:04 GMT+0 - Investigating - Token Transit services are experiencing degraded performance, which includes the Token Transit app and the Agency Portal. We are investigating and will send updates as soon as possible. Sep 1, 15:59:07 GMT+0 - Identified - We have identified a third-party platform outage that is degrading our services. We're monitoring this outage and will provide an update once we see our services restored. Type: Incident

Duration: 1 hour and 36 minutes

Affected Components: , , , ,

<p><small>Sep <var data-var='date'> 1</var>, <var data-var='time'>16:16:17</var> GMT+0</small><br><strong>Identified</strong> - We have confirmed that this service impact is caused by a Google outage as detailed here: <https://status.cloud.google.com/incidents/J5ia5t9p3g9Q5Wi7r8Ev> We are continuing to monitor this outage and its impact on Token Transit. Users may continue to experience slow response or inability to complete an action in the Token Transit app and Agency Portal..</p> <p><small>Sep <var data-var='date'> 1</var>, <var data-var='time'>17:15:03</var> GMT+0</small><br><strong>Resolved</strong> - This incident has been resolved. Google Cloud services are now operational and Token Transit services are no longer impacted..</p> <p><small>Sep <var data-var='date'> 1</var>, <var data-var='time'>15:39:04</var> GMT+0</small><br><strong>Investigating</strong> - Token Transit services are experiencing degraded performance, which includes the Token Transit app and the Agency Portal. We are investigating and will send updates as soon as possible..</p> <p><small>Sep <var data-var='date'> 1</var>, <var data-var='time'>15:59:07</var> GMT+0</small><br><strong>Identified</strong> - We have identified a third-party platform outage that is degrading our services. We're monitoring this outage and will provide an update once we see our services restored..</p> ]]> Tue, 1 Sep 2026 15:39:04 +0000 https://status.tokentransit.com/incident/cmtiu1fyj0nn10wo15xmrjzh1 https://status.tokentransit.com/incident/cmtiu1fyj0nn10wo15xmrjzh1 Agency portal home page (agency.tokentransit.com) unable to load Type: Incident Duration: 1 day, 1 hour and 1 minute Affected Components: Agency Administration Portal Aug 20, 15:01:23 GMT+0 - Resolved - [agency.tokentransit.com](http://agency.tokentransit.com) is now available again. We apologize for the inconvenience. If you encounter any issues with the agency portal, please reach out to [operations@tokentransit.com](mailto:operations@tokentransit.com) Aug 20, 02:00:00 GMT+0 - Identified - The home page of the agency portal ([agency.tokentransit.com](http://agency.tokentransit.com)) cannot be loaded. If you access the portal from your agency's direct url then you should be able to login: agency.tokentransit.com/YOUR\_AGENCY\_ID We are currently deploying a fix that will solve this problem. We expect the fix to be available in approximately 30 minutes. If you do not know your agency id, please reach out to [operations@tokentransit.com](mailto:operations@tokentransit.com) and our support team can provide it. Type: Incident

Duration: 1 day, 1 hour and 1 minute

Affected Components:

<p><small>Aug <var data-var='date'> 20</var>, <var data-var='time'>15:01:23</var> GMT+0</small><br><strong>Resolved</strong> - [agency.tokentransit.com](http://agency.tokentransit.com) is now available again. We apologize for the inconvenience. If you encounter any issues with the agency portal, please reach out to [operations@tokentransit.com](mailto:operations@tokentransit.com).</p> <p><small>Aug <var data-var='date'> 20</var>, <var data-var='time'>02:00:00</var> GMT+0</small><br><strong>Identified</strong> - The home page of the agency portal ([agency.tokentransit.com](http://agency.tokentransit.com)) cannot be loaded. If you access the portal from your agency's direct url then you should be able to login: agency.tokentransit.com/YOUR\_AGENCY\_ID We are currently deploying a fix that will solve this problem. We expect the fix to be available in approximately 30 minutes. If you do not know your agency id, please reach out to [operations@tokentransit.com](mailto:operations@tokentransit.com) and our support team can provide it..</p> ]]> Thu, 20 Aug 2026 02:00:00 +0000 https://status.tokentransit.com/incident/cmt1m2qdq0djq1apbnwqwdkvz https://status.tokentransit.com/incident/cmt1m2qdq0djq1apbnwqwdkvz Contactless EMV payments Type: Incident Duration: 1 hour and 8 minutes Affected Components: Ticketing API Jun 10, 11:41:08 GMT+0 - Investigating - Token Transit validators are currently failing to accept contactless EMV payments. We are currently investigating this incident. Jun 10, 11:51:27 GMT+0 - Identified - We've identified the issue and are working on a resolution. Jun 10, 12:16:13 GMT+0 - Monitoring - We have implemented a fix. Validators that are not able to accept cEMV payments may need to be rebooted - we're working on rebooting the affected validators manually. Jun 10, 12:49:34 GMT+0 - Resolved - We have rebooted all affected validators that were responsive. If your validators are still not showing Visa and Mastercard logos, please reboot them. Type: Incident

Duration: 1 hour and 8 minutes

Affected Components:

<p><small>Jun <var data-var='date'> 10</var>, <var data-var='time'>11:41:08</var> GMT+0</small><br><strong>Investigating</strong> - Token Transit validators are currently failing to accept contactless EMV payments. We are currently investigating this incident..</p> <p><small>Jun <var data-var='date'> 10</var>, <var data-var='time'>11:51:27</var> GMT+0</small><br><strong>Identified</strong> - We've identified the issue and are working on a resolution..</p> <p><small>Jun <var data-var='date'> 10</var>, <var data-var='time'>12:16:13</var> GMT+0</small><br><strong>Monitoring</strong> - We have implemented a fix. Validators that are not able to accept cEMV payments may need to be rebooted - we're working on rebooting the affected validators manually..</p> <p><small>Jun <var data-var='date'> 10</var>, <var data-var='time'>12:49:34</var> GMT+0</small><br><strong>Resolved</strong> - We have rebooted all affected validators that were responsive. If your validators are still not showing Visa and Mastercard logos, please reboot them. .</p> ]]> Wed, 10 Jun 2026 11:41:08 +0000 https://status.tokentransit.com/incident/cmq7zzr4o08ovqtvy1m7bxwou https://status.tokentransit.com/incident/cmq7zzr4o08ovqtvy1m7bxwou Analytics are unavailable Type: Incident Duration: 1 hour and 49 minutes Affected Components: Agency Administration Portal Mar 26, 14:42:00 GMT+0 - Identified - Our analytics platform is currently unavailable. Analytics dashboards in the agency portal, as well as agency-specific custom dashboards, are not available. We are working to resolve this problem. Mar 26, 16:31:29 GMT+0 - Resolved - This incident has been resolved. Type: Incident

Duration: 1 hour and 49 minutes

Affected Components:

<p><small>Mar <var data-var='date'> 26</var>, <var data-var='time'>14:42:00</var> GMT+0</small><br><strong>Identified</strong> - Our analytics platform is currently unavailable. Analytics dashboards in the agency portal, as well as agency-specific custom dashboards, are not available. We are working to resolve this problem..</p> <p><small>Mar <var data-var='date'> 26</var>, <var data-var='time'>16:31:29</var> GMT+0</small><br><strong>Resolved</strong> - This incident has been resolved..</p> ]]> Thu, 26 Mar 2026 14:42:00 +0000 https://status.tokentransit.com/incident/cmn7n202x0088fjikvtdf5kjx https://status.tokentransit.com/incident/cmn7n202x0088fjikvtdf5kjx Token Transit Website is Down Type: Incident Duration: 10 minutes Affected Components: Pass Distribution Programs Feb 12, 21:57:22 GMT+0 - Resolved - This incident has been resolved. Feb 12, 22:00:03 GMT+0 - Resolved - This incident has been resolved. Feb 12, 21:47:38 GMT+0 - Investigating - The main [www.tokentransit.com](http://www.tokentransit.com) site is currently down. We are investigating. The Token Transit API, including the Token Transit app, as well as third party integrations are continuing to function normally. Pass programs are hosted separately and are also functioning normally. There is no rider impact. Feb 12, 21:53:33 GMT+0 - Monitoring - We implemented a fix and are currently waiting for it to propagate. Type: Incident

Duration: 10 minutes

Affected Components:

<p><small>Feb <var data-var='date'> 12</var>, <var data-var='time'>21:57:22</var> GMT+0</small><br><strong>Resolved</strong> - This incident has been resolved..</p> <p><small>Feb <var data-var='date'> 12</var>, <var data-var='time'>22:00:03</var> GMT+0</small><br><strong>Resolved</strong> - This incident has been resolved..</p> <p><small>Feb <var data-var='date'> 12</var>, <var data-var='time'>21:47:38</var> GMT+0</small><br><strong>Investigating</strong> - The main [www.tokentransit.com](http://www.tokentransit.com) site is currently down. We are investigating. The Token Transit API, including the Token Transit app, as well as third party integrations are continuing to function normally. Pass programs are hosted separately and are also functioning normally. There is no rider impact. .</p> <p><small>Feb <var data-var='date'> 12</var>, <var data-var='time'>21:53:33</var> GMT+0</small><br><strong>Monitoring</strong> - We implemented a fix and are currently waiting for it to propagate..</p> ]]> Thu, 12 Feb 2026 21:47:38 +0000 https://status.tokentransit.com/incident/cmljzp6r102uq2lb1qevehnet https://status.tokentransit.com/incident/cmljzp6r102uq2lb1qevehnet Severe degredation of all services Type: Incident Duration: 57 minutes Affected Components: Pass Distribution Programs, Ticketing API, Agency Administration Portal, Token Transit App, Third Party Platforms (ex: Transit App, Moovit, etc) Aug 28, 20:18:59 GMT+0 - Investigating - We are currently investigating this incident. Aug 28, 20:21:59 GMT+0 - Identified - We are seeing heavily degraded performance across our services. We believe this may be related to a cloud provider outage. Operations will be slow and may fail to complete. We are continuing to investigate. Aug 28, 20:58:04 GMT+0 - Identified - Services should be restored for most users. Some users may still see slow or degraded performance. We are continuing to monitor the situation. Aug 28, 21:16:08 GMT+0 - Resolved - This incident has been resolved. Type: Incident

Duration: 57 minutes

Affected Components: , , , ,

<p><small>Aug <var data-var='date'> 28</var>, <var data-var='time'>20:18:59</var> GMT+0</small><br><strong>Investigating</strong> - We are currently investigating this incident..</p> <p><small>Aug <var data-var='date'> 28</var>, <var data-var='time'>20:21:59</var> GMT+0</small><br><strong>Identified</strong> - We are seeing heavily degraded performance across our services. We believe this may be related to a cloud provider outage. Operations will be slow and may fail to complete. We are continuing to investigate. .</p> <p><small>Aug <var data-var='date'> 28</var>, <var data-var='time'>20:58:04</var> GMT+0</small><br><strong>Identified</strong> - Services should be restored for most users. Some users may still see slow or degraded performance. We are continuing to monitor the situation..</p> <p><small>Aug <var data-var='date'> 28</var>, <var data-var='time'>21:16:08</var> GMT+0</small><br><strong>Resolved</strong> - This incident has been resolved..</p> ]]> Thu, 28 Aug 2025 20:18:59 +0000 https://status.tokentransit.com/incident/cmevuk2xc003hsvxf2nnch3yg https://status.tokentransit.com/incident/cmevuk2xc003hsvxf2nnch3yg Severe degredation of all services Type: Incident Duration: 3 hours and 25 minutes Affected Components: Ticketing API, Agency Administration Portal, Token Transit App, Third Party Platforms (ex: Transit App, Moovit, etc), Pass Distribution Programs Jun 12, 18:00:00 GMT+0 - Investigating - We are experiencing an outage of our service provider, Google Cloud Platform. We are currently investigating. Jun 12, 20:23:03 GMT+0 - Identified - As Google Cloud Platform's services begin to be restored, we are regaining functionality of all Token Transit services. Actions on the platform may still be delayed, or failing. Jun 12, 20:38:05 GMT+0 - Monitoring - Our services have been restored. If you are still experiencing issues, please contact Support. Jun 12, 21:25:00 GMT+0 - Resolved - This incident has been resolved. Type: Incident

Duration: 3 hours and 25 minutes

Affected Components: , , , ,

<p><small>Jun <var data-var='date'> 12</var>, <var data-var='time'>18:00:00</var> GMT+0</small><br><strong>Investigating</strong> - We are experiencing an outage of our service provider, Google Cloud Platform. We are currently investigating..</p> <p><small>Jun <var data-var='date'> 12</var>, <var data-var='time'>20:23:03</var> GMT+0</small><br><strong>Identified</strong> - As Google Cloud Platform's services begin to be restored, we are regaining functionality of all Token Transit services. Actions on the platform may still be delayed, or failing..</p> <p><small>Jun <var data-var='date'> 12</var>, <var data-var='time'>20:38:05</var> GMT+0</small><br><strong>Monitoring</strong> - Our services have been restored. If you are still experiencing issues, please contact Support..</p> <p><small>Jun <var data-var='date'> 12</var>, <var data-var='time'>21:25:00</var> GMT+0</small><br><strong>Resolved</strong> - This incident has been resolved..</p> ]]> Thu, 12 Jun 2025 18:00:00 +0000 https://status.tokentransit.com/incident/cmbtpb5yt00201446qotoksyt https://status.tokentransit.com/incident/cmbtpb5yt00201446qotoksyt Major Outage Type: Incident Duration: 1 hour and 4 minutes Affected Components: Ticketing API, Pass Distribution Programs, Agency Administration Portal, Token Transit App, Third Party Platforms (ex: Transit App, Moovit, etc) May 3, 20:16:00 GMT+0 - Investigating - We are currently investigating this incident. May 3, 21:20:00 GMT+0 - Resolved - This incident has been resolved. Type: Incident

Duration: 1 hour and 4 minutes

Affected Components: , , , ,

<p><small>May <var data-var='date'> 3</var>, <var data-var='time'>20:16:00</var> GMT+0</small><br><strong>Investigating</strong> - We are currently investigating this incident..</p> <p><small>May <var data-var='date'> 3</var>, <var data-var='time'>21:20:00</var> GMT+0</small><br><strong>Resolved</strong> - This incident has been resolved..</p> ]]> Fri, 3 May 2024 20:16:00 +0000 https://status.tokentransit.com/incident/clwuxwjky4643biob1wccst6f https://status.tokentransit.com/incident/clwuxwjky4643biob1wccst6f Severely degraded service across all services Type: Incident Duration: 2 hours and 10 minutes Affected Components: Ticketing API, Pass Distribution Programs, Agency Administration Portal, Token Transit App Mar 12, 22:40:00 GMT+0 - Resolved - This incident has been resolved. Mar 12, 20:30:00 GMT+0 - Investigating - We are currently investigating this incident. Type: Incident

Duration: 2 hours and 10 minutes

Affected Components: , , ,

<p><small>Mar <var data-var='date'> 12</var>, <var data-var='time'>22:40:00</var> GMT+0</small><br><strong>Resolved</strong> - This incident has been resolved..</p> <p><small>Mar <var data-var='date'> 12</var>, <var data-var='time'>20:30:00</var> GMT+0</small><br><strong>Investigating</strong> - We are currently investigating this incident..</p> ]]> Tue, 12 Mar 2024 20:30:00 +0000 https://status.tokentransit.com/incident/clwuxzwlk7112bhn04lgyd0r3 https://status.tokentransit.com/incident/clwuxzwlk7112bhn04lgyd0r3